For an initial assessment, briefly describe the situation and attach the main documents: contract, technical specifications, correspondence, acceptance certificates, screenshots, links, files, logs or a court order.
Materials should preferably be provided in their original form, without renaming or resaving files, where creation dates, metadata and the integrity of digital traces matter.
Separately state which questions need to be resolved: the cause of a defect, contractual compliance, whether data were changed, system functionality, access availability or restoration cost.
What to do before contacting us
- preserve original files and documents;
- avoid unnecessary changes to storage media and data;
- prepare a list of questions;
- state whether the examination is required for court proceedings or before litigation.
Preserve originals
Avoid unnecessary file renaming, do not send the only copies through services that change metadata, and do not run system cleanup. It is best to make a copy and keep the original storage medium separately.
Prepare a timeline
A brief sequence of events helps connect contractual stages, correspondence, releases, errors and the parties' actions. Include exact dates, document numbers and system addresses.
Arrange access securely
Access to a test environment, server or user account is provided through an agreed secure channel. Do not put passwords in the publicly accessible text of a statement of claim or in public correspondence.
Check the questions
A question should call for technical analysis rather than a legal conclusion. Instead of asking about fault, ask whether the product meets requirements, whether a defect exists, what caused a failure or which events are reflected in digital data.
How work with a specialist proceeds
First, the task and available materials undergo a preliminary review. The examination subject, technically appropriate questions, required access and deliverable format are then agreed. If the initial data are insufficient, the specialist identifies in advance which additional files, documents or exports must be preserved.
The final opinion distinguishes the information provided, actions performed, indicators established, limitations and conclusions. This structure makes the reasoning verifiable and enables the document to be used in a formal claim, negotiations or court proceedings.
When to seek advice in advance
The earlier original data are preserved, the lower the risk of loss or alteration. Before reinstalling a system, updating software, clearing logs or handing a device over for repair, it is advisable to discuss how the materials should be recorded.